We have a suggestions/comments box in our reception area for any comments (praise or grumbles!) you would like to make.

We sincerely hope that patients will not be given cause for complaint.  Sometimes we can alleviate your concerns with an informal conversation and explanation.  However, for patient wishing to make a more formal complaint about any aspect of our service, this should be put in writing to the Practice Manager or, alternatively, the reception staff will provide a 'complaints form'.  Once completed this should be handed in to the Practice Manager.

The Practice Manager will acknowledge receipt of your complaint within 2 working days and will aim to give you a full written response within 10 days.  If the investigation is likely to take longer than 10 days you will be notified of this.

Each year, we review the complaints, comments and suggestions we have received and make changes and improvement where necessary.